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The day starts by picking up the keys, declarations, instructions and schedule from our Watford office. Each day is planned in advance and you will have received some idea of what your day will be like the night before but you are always prepared for changes when needed. Today you have 4 inventories to complete starting off in NW6 for 9.30. The first appointment of the day is an inventory for a property where you are going to meet the new ingoing tenants at the premises to hand them over the keys after you have completed the inventory. You pop into the estate agents first who hand you over the keys and you drop off inventories that have been printed off by the admin dept last night. You get to the property in good time and start dictating all items, condition and fixtures and fittings into your dictation machine making sure to note all keys and meter readings. The tenants come to the property and you hand them over the keys and ask them to sign the declaration and welcome them to their new property. Off to your next appointment which is a check out inventory in NW8 you are meeting the tenants there at 11.00 and you have the original check in inventory with you. You meet the tenants and run through the check inventory making sure that the property and the contents match the original description and are just as rigorous as you were earlier as the estate agent/landlord needs to know that the deposit can be released and that no repairs or replacement need to be done before the next tenant moves in. Again you note meter readings, collect keys from the tenants and ensure that they match the original inventory. You pop back to the estate agent and drop off they keys and let the property manager know that the property would benefit from the oven being cleaned and one of the chairs is loose in the kitchen. You now drive down to W2 to complete your final two inventories which are in the same new build block. The keys for both properties have been left by the agent with the porter and you start your first check in property. The agent then calls to say that the tenants are running a few minutes late and they have not signed their contracts yet so please do not hand over keys before they call you to give you the ok. You continue with your inventory and the new tenants come to the property and tell you that they have signed all paperwork you call the agent to check and he confirms so you can now hand over keys and get declarations signed. On to your last inventory which is a check out where the tenants have already left the property. You check everything off on your original check in inventory and call the agents to let them know that the property needs a professional clean as it is fairly grubby with special attention to the bathrooms. You drop the keys back to the porter and thank him for his help. It's the end of your day and you call our office in Watford to let them know that all is going well and they tell you that your first job is an 11.00 in SW1 tomorrow morning and ask you to drop your tapes for today at one of our typists in Harrow which is on your way home. Phew! You have had a busy but rewarding day which has gone quickly (never does the day drag by at Full Circle) and have used all your skills from organizing and thinking on the spot to using your excellent communication skills and keen attention to detail and of course your bundles of common sense and good sense of humour!		Your day begins once the clerk drops their tapes off.  Today we have 3 jobs to do; these are listed on the front of the envelope along with the date, client name and the price of the job.   Coffee to the left, transcriber to the right, first load of washing in the machine and feet to the pedals ready to go.  First job today is a check in for a 3 bedroom house with 2 reception rooms and a downstairs toilet.  It’s partially furnished, so should be relatively quick and painless. Note your start time, open up the check-in template, enter address, client name, date and your individual reference number followed by your initials; make sure header information matches and save the template as the property address followed by a C-I to indicate it’s a check in.  Each room is given its own section on the inventory, for some it’s necessary to treat an integrated cupboard or wardrobe as a completely different room.  Once all items along with description have been typed onto the check in template, it’s onto the schedule of condition and details for the meter readings and keys.  Hit the save button, then back to the top of the document for a spell check, once the spelling has been corrected (there’s always one), it’s time to do a page check to ensure that each page has the room header row and the column titles.  Click on print preview, quick rundown the document all pages fit neatly!!! Hooray!!!  Open up the client requirement list that the nice girls in the office have emailed over, search for the client name and address, highlight and copy.  Open up the blank invoice template, paste the client details in, enter the reference number as invoice number, enter the property address, make sure that the description reads Check In, enter net amount, check that the invoice is all on 1 page and save using reference number as file name.  Email inventory and invoice to the typists email address.  Note finish time and enter total on your time sheet.    Wash load finished, shove it in the tumble, make another coffee, take a nature break!, ready to go again.  Job 2 is a check out where the original check in was done by Full Circle.  Those nice girls have emailed me the original job, so typing up the check out is very simple.  Note your start time, open the original check in document, change front sheet to read CHECK OUT, change date and reference, make sure that the office address on front page is the Bricket Wood address, and that the footer is correct for amendments. Change the date in the headers, save the file as your check out so as not to save your changes to the original check in.  Any comments that the clerk makes this time need to go into the check out column.  Thankfully the clerks take a copy of the original document with them, so they report in the same order that you can see on the screen (very helpful).  Once all comments have been entered it’s onto the schedule, meter readings, keys, spell check and page check again.  Invoice description this time should read check out (obviously).  Emailed over to the typists email address.   Note finish time and enter total on your time sheet.    Last job for today!! Another check out, but this time a different inventory company did the original check in, we have a copy of this report in the envelope so this needs to be typed up into our format first.  Once that’s done the clerks comments can be added, spell check, page check, invoice done and emailed over noting on the email that it’s your last job, time sheet completed and saved (breathe).    Just enough time left now to get the dinner prepared and do the school run.  All in all a very productive day.
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